Effective: October 2026
Our Commitment
Every AKSHA Living product is handcrafted with care. If something goes wrong, we will make it right.
Damaged or Broken Items
If your order arrives broken or damaged, please contact us within 7 days of delivery at info@akshaliving.com with your order number and clear photos of the damaged item and its packaging.
For eligible claims, we will send you a replacement at no additional cost, including shipping. You will not need to return broken glass or damaged products unless we specifically arrange a safe return.
If a replacement is unavailable or cannot reasonably resolve the issue, we will offer an appropriate refund or alternative solution. Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Returns — Unopened Items
If you change your mind, we accept returns on items that are unopened, unused, and in resalable condition within 14 days of delivery.
To start a return, email us at info@akshaliving.com with your order number. Once we review and approve your request, we will provide the return address and shipping instructions.
Return shipping costs are your responsibility. We recommend a trackable shipping method, as we cannot issue a refund for items lost in transit.
Original shipping charges are non-refundable on change-of-mind returns, except where required by applicable law.
We cannot accept returns on candles or diffusers that have been opened or used.
Partial Returns from a Bundle or Quantity Promotion
If you purchased multiple items at a discounted bundle price and return fewer than the full order, your refund will be based on the price you actually paid per unit — we will not retroactively reprice the items you keep. Original shipping charges remain non-refundable.
Example: if you purchased 3 candles at the 3+ price and return 1, your refund will equal the per-unit price you paid for that item.
Order Cancellations
You may cancel your order before it ships. Once an order has been fulfilled and shipped, it cannot be cancelled.
To request a cancellation, email info@akshaliving.com with your order number as soon as possible.
Refund Processing
Once we approve a refund, we will process it within 5–10 business days. The time for the credit to appear on your statement depends on your bank or card issuer and may take additional days beyond our processing window.
Refunds are issued to the original payment method.
Contact
info@akshaliving.com
We aim to respond within 1–2 business days.
